Rain Recording

A: We do everything we can to ship your custom configured computer in about 2-4 weeks. However, because every custom configuration is different, it may take up to 8 weeks to ship. You can always contact your Rain Sales Team Member to check the status of your order and request a tracking number for your shipment.

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A: Yes. All Rain desktop and mini-pc computers include a USB keyboard and optical mouse.

Rain notebook computers do not include an external keyboard or mouse.

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A: Yes. Rain products that have been refurbished, used for display or are marked for end-of-life may be available. Call 1-877-MIX-RAIN (649-7246) for a list of currently available products.

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A: You can add Rain Ensemble Pro Integration Service to any new Rain desktop, rackmount or mobile workstation. Rain integration specialists will install, setup and test your audio/video software and hardware with your new Rain computer. When it arrives, all you need to do is plug & play.

During the process, we'll install all current drivers, patches and updates necessary for operation. We'll tune the complete system for optimum performance and then record, edit, mix and burn on your turnkey system to assure that everything is working perfectly.

Finally, a custom recovery solution is made of the integrated system so you can always roll back to the plug & play state your system was in when it arrived. Keep in mind, you should always back up your project files as these are not part of the recovery solution.

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A: When purchasing from a Rain Authorized Dealer, you should contact your sales representative to confirm the shipping method they prefer to use.

If you purchased a custom configuration from the Rain Custom Shop your system will be shipped via UPS.

For questions about your shipment or to obtain a tracking number, please contact a Rain Sales Team Member at 1-877-MIX-RAIN (649-7246) or using the online contact form.

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A: We accept the following payment mehtods:

Credit Cards



You can use your Visa, Master Card, Discover or American Express card online at the Rain Store or with a Rain Sales Technician at 1-877-MIX-RAIN ext 252.

PayPal
Rain is proud to accept payment via PayPal online at the Rain Store.

Wire Transfer
You can pay for your Rain computer via wire transfer at any time. Please contact a Rain Sales Technician at 1-877-MIX-RAIN ext 252 or contact us online for wire transfer information.

Check or Money Order
You can send a check or money order to Rain Recording. Please make your check payable to Rain Computers, Inc and reference your Quote or Invoice number on the check.

Mail to:
Rain Computers
219 Margaret King Ave
Ringwood, NJ 07456

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A: In the case of custom configurations, your system cannot be returned for a refund. However, we will do everything possible to make sure you are completely satisfied with your purchase. Custom configured Rain computers do still carry the standard 1yr and 3yr limited hardware warranties.

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A: At this time the Rain Custom Shop is only for the USA and Canada. However, we'll be happy to process your order and ship anywhere in the world. For sales outside of the US and Canada you can speak to a knowledgeable and friendly Rain Sales Team member at (US) 1-973-962-1102.

For customers in Europe, you may wish to visit Rain UK located in Norwich, England.

Website: www.rainrecording.co.uk
Rain Store UK: www.rainrecording.co.uk/store
Phone: 0845 094 3964

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A: Yes, Rain will ship to Canada. Also, there are some Rain Authorized Dealers that will accept payment from and ship to Canada.

You can place an order online from American Musical Supply to be shipped to Canada or call them at 1-800-458-4076.

You can also order a custom configured system directly from the Rain Custom Shop or contact us by phone at 1-877-MIX-RAIN (649-7246) to speak with a knowledgeable and friendly Rain Sales Team member.

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A: That's a tough question to answer but we can help! The best thing to do is talk to a knowledgeable and friendly Rain Sales Team member. We'll find out what kind of music and/or video you work with, what software and hardware you prefer to use and what kind of features will best suit your projects (and your budget).

Rain Sales Team members do not work on commission so you can be sure we'll help you find the best solution for you no matter what.

You can get some great advice over the phone at 1-877-MIX-RAIN (649-7246) or by using the online contact form.

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A: Security
All transactions for the online Rain Store are processed with 128-bit SSL encryption offering the highest level of security possible and ensuring that your personal information is kept safe. We do NOT retain your credit card information online after your transaction is complete.

Your Privacy
Your privacy is guaranteed. Your information is only used for checkout and order fulfillment and is never shared with or sold to any person, company or country.

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A: If you order a standard configuration from a Rain Authorized Dealer participating in the Get It Now program, you could have your Rain computer in as little as 24 hours. It just depends on which models that particular dealer has in stock when you order.

If you the model you want is out of stock, Rain Authorized Dealers can request expedited delivery to their customers directly from Rain.

Finally, if you ordered a custom configuration from either a Rain Authorized Dealer or directly from the Rain Custom Shop, you can expect your system to ship in 3-4 weeks though in certain cases it may take up to 8 weeks. If you have also opted for Rain Ensemble Pro Integration Service, this may add another 1-3 days.

If you have any questions, please contact us online or call 1-877-MIX-RAIN (649-7246).

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